How buying works
You reserve the work online by placing an order. We then contact you to arrange payment by bank transfer or cash on delivery, and delivery. Once that's settled, we ship.
Shipping
Each original is packed with care. We contact you personally to arrange its arrival and confirm the expected timing.
The total shown when you confirm your acquisition is the amount you pay. Nothing is charged online. Arrangements depend on a suitable carrier being available for the artwork and destination.
The acquisition form accepts the destinations listed in its delivery form. For another destination, contact ArtProject@OrphicHerz.com before ordering.
Each work is packed with care for its journey.
Destination arrangements
Arrival timing can be affected by destination checks and carrier delays.
Returns
For an EU distance purchase, tell us within 14 days of receiving the work if you wish to withdraw, without giving a reason. We'll explain how to return it under the applicable consumer rules.
Please handle the work carefully and pack it securely for return. Handling beyond what is needed to inspect it may reduce its value and the refund; original packaging is helpful but is not a condition of your statutory rights.
Contact us before returning a work so we can confirm the arrangements. If the work is defective or does not match the description, your statutory remedies apply.
The withdrawal exception applies to works made to your specifications or clearly personalised, including commissions made to your request. It does not remove your rights if a work is defective.
How to start a return
Write to ArtProject@OrphicHerz.com with your order number and the work you'd like to return. We'll reply with how to send it back.
We refund payments in accordance with the applicable consumer rules. We may wait until we receive the work or proof that you have sent it back. Your statutory rights are unaffected.